Difficult Conversations and De-Escalation Techniques

Difficult Conversations and De-Escalation Techniques (Webinar)

1.5 CEU, 20% • Member Price: Free for SDDS Members

Free to SDDS members if registered by August 1, $49 after August 1
Non-Member: $98

Workplace conflict is an unavoidable challenge that can impact productivity, morale and overall performance. When not addressed, it can lead to absenteeism, reduced job performance, and strained customer relationships. However, most employees are unaware of the power they have to resolve conflicts on their own. This training will provide employees with the essential skills of active listening, non-judgmental questioning, and open honest communication to foster a collaborative work environment and empower individuals to resolve conflicts effectively, improving both team dynamics and organizational success.

Learning objectives:

• Resolve Conflict Independently: Address workplace friction early using practical communication tools before issues escalate.
• De-escalate Tense Situations: Use active listening and open-ended questioning to lower defensiveness and uncover the root cause of misunderstandings.
• Give Feedback Without Blame: Focus on concrete facts and observations rather than personal judgments or vague frustrations.
• Build Collaborative Solutions: Turn difficult conversations into clear, actionable agreements that keep team goals on track.

Eli Nuñez, HR Director; California Employers Association (CEA) SDDS Vendor Member

Eli is a strategic, pragmatic HR professional with experience in both union and non-union environments, he gives employers the confidence to handle HR issues correctly so that they can focus on the rest of the business. Eli has a fun and informative training style and provides employers with resources so they come away feeling like they can handle any issue that comes their way. Eli is bilingual, speaking both English and Spanish fluently. A great relationship builder, some of his key strengths are in employee relations and safety. He has extensive experience conducting workplace investigations, CalOSHA investigations, and supervisor training. A strong and relatable communicator, Eli has a presence about him that helps leaders easily handle compliance and progressive discipline issues. Eli is a graduate of CSU Chico with a Bachelor of Science in Business Administration and Human Resources.

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Terms and Conditions:

Cancellation/Refund Policy
Full refund granted less $25 administration fee, if received in writing 14 days before the class. NO REFUNDS if cancelled within 13 days of the class or for No Shows or for registrations received after that date. Attendee substitutions OK.

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