Difficult Conversations and De-Escalation Techniques

Difficult Conversations and De-Escalation Techniques (Webinar)

1.5 CEU, 20% • Member Price: Free for SDDS Members

Workplace conflict is an unavoidable challenge that can impact productivity, morale and overall performance. When not addressed, it can lead to absenteeism, reduced job performance, and strained customer relationships. However, most employees are unaware of the power they have to resolve conflicts on their own. This training will provide employees with the essential skills of active listening, non-judgmental questioning, and open honest communication to foster a collaborative work environment and empower individuals to resolve conflicts effectively, improving both team dynamics and organizational success.

Mari Bradford, PHR; California Employers Association (CEA) SDDS Vendor Member

Mari is a Senior HR Director and trainer for the California Employers Association. An experienced HR Generalist and an HR expert on California employment law and compliance matters. With an HR background in various industries and experience working with both large and small employers, she understands the challenges that managers and owners face when running a business in California.

Mari has a Bachelor of Arts degree in Organizational Communications from CSU Sacramento and her PHR from the Society for Human Resource Management.

Registration options coming soon »

Terms and Conditions:

Cancellation/Refund Policy
Full refund granted less $25 administration fee, if received in writing 14 days before the class. NO REFUNDS if cancelled within 13 days of the class or for No Shows or for registrations received after that date. Attendee substitutions OK.

Consent to Use of Photographic Images
Registration, attendance and/or participation in SDDS’ courses/events constitutes an agreement by the registrant/sponsor to SDDS’ use and distribution (both now and in the future) of the registrant or attendee’s image or voice in photographs, videos, electronic reproductions, and audio of such events and activities.