Difficult Conversations and De-Escalation Techniques

Difficult Conversations and De-Escalation Techniques (Webinar)

1.5 CEU, 20% • Member Price: Free for SDDS Members

Free to SDDS members if registered by August 1, $49 after August 1
Non-Member: $98

Workplace conflict is an unavoidable challenge that can impact productivity, morale and overall performance. When not addressed, it can lead to absenteeism, reduced job performance, and strained customer relationships. However, most employees are unaware of the power they have to resolve conflicts on their own. This training will provide employees with the essential skills of active listening, non-judgmental questioning, and open honest communication to foster a collaborative work environment and empower individuals to resolve conflicts effectively, improving both team dynamics and organizational success.

Learning objectives:

• Resolve Conflict Independently: Address workplace friction early using practical communication tools before issues escalate.
• De-escalate Tense Situations: Use active listening and open-ended questioning to lower defensiveness and uncover the root cause of misunderstandings.
• Give Feedback Without Blame: Focus on concrete facts and observations rather than personal judgments or vague frustrations.
• Build Collaborative Solutions: Turn difficult conversations into clear, actionable agreements that keep team goals on track.

Jessica Rivera MBA, PHR, SHRM-CP
VP of Human Resources; California Employers Association (CEA) SDDS Vendor Member

Jessica manages CEA’s HR Support Team. Her years of HR and coaching experience enhance the learning process and develop the right strategies for employers’ talent needs. As an experienced trainer and coach with a passion for building talent, whether in groups or as an executive coach, Jessica has earned a reputation as an engaging, fun, and effective professional who delivers results. She has conducted training for thousands of leaders and teams across the country.

Registration options coming soon »

Terms and Conditions:

Cancellation/Refund Policy
Full refund granted less $25 administration fee, if received in writing 14 days before the class. NO REFUNDS if cancelled within 13 days of the class or for No Shows or for registrations received after that date. Attendee substitutions OK.

Consent to Use of Photographic Images
Registration, attendance and/or participation in SDDS’ courses/events constitutes an agreement by the registrant/sponsor to SDDS’ use and distribution (both now and in the future) of the registrant or attendee’s image or voice in photographs, videos, electronic reproductions, and audio of such events and activities.