Super CE – Week of Webinars

Monday, February 1, 2021

Noon–1:30pm • 1.5 CE, Core
HIPAA: Highlights, Hoopla and Hooey
Theresa Sheppard, RDA
Is your practice on the HHS “wall of shame” website? Did you know that there are 25 steps to HIPAA compliance? Is your federally mandated risk analysis document current – or do you even have one? Do you include an audit trail with your month end reports? Does your security officer conduct the proper exit protocol when a team member leaves your practice? Do you know what “rights” your patients have when requesting a records release? Federal mandates require ongoing training, annual risk analysis and updates. Attend this course to make sure your office is compliant and safe (and that you have added COVID protocols to your written policies and procedures!).

5:30–8:30pm • 3 CE, Core
RM18: Calibrate Your Risk Radar
Ruchi Sahota, DDS and John Sillis, Esq. Sponsored by TDIC
This new course is designed to teach dentists how to spot issues that arise during treatment, which could lead to complaints, claims, or lawsuits. Through examination of actual TDIC cases and RM Advice Line calls, this course highlights useful risk management strategies related to patient care and case selection. Completion of this course will qualify TDIC-insured dentists for a 5% Professional Liability premium discount for two years. Learning Objectives:

• Employ comprehensive patient and case selection criteria
• Identify the warning signs of high-risk patients, situations and cases
• Identify when to refer patients

Tuesday February 2, 2021

7:30am–9:00am · No CEU
Breakfast with the Brokers
Brian Flanagan, Integrity Practice Sales; Ray Irving, Professional Practice Sales; Tim Giroux, DDS, Western Practice Sales; Roy Fruehauf, ddsMatch
Are you thinking about selling your practice? Or are you thinking about buying a practice? Join this “breakfast club” to ask your questions, listen to our SDDS vendor member brokers talk about the current market, what the forecast looks like and finding opportunities on both ends of the spectrum. Discussion will include due diligence, disclosures and more – from BOTH perspectives, buyers and sellers.

7:30am–9:00am · 1.5 CEU, Core
OSHA with a COVID Twist
Leslie Canham, CDA, RDA, CSP
Update OSHA Compliance and create a Respiratory Plan. This course meets OSHA required training for Bloodborne Pathogens, Hazard Communication, and Aerosol Transmissible Diseases. As an authorized OSHA Outreach Trainer, Registered Dental Assistant, and Certified Speaking Professional, Leslie will help the dental team return to work safely and confidently! Learning Objectives:

• Learn what OSHA regulations pertain to COVID-19
• Identify reliable resources for infection control and safety
• Meet annual OSHA training requirements

Noon–1:30pm · 1.5 CEU, Core
Incorporating Behavioral Strategies into Your Dental Practice: Treating Patients with Special Needs
Mary Rettinhouse, MS, BCBA; Amy McCreary, MS, BCBA; Autism Clinical Specialist, Behavior Analysts; Alta Regional Center Sponsored by Liberty Dental Plan
Individuals with Autism (ASD) and Intellectual Disability (ID) are at an increased risk for tooth decay and loss compared to the general population. In addition, this population accesses dental care far less. Providing dental treatment for this population can be difficult due to challenging behaviors (aggression, self-injury etc.) as well as limitations in functional skills (remaining seated, following instructions etc.). In this presentation the speakers will discuss the following:

• Review of the literature: Oral Health Statistics, Why People Avoid the Dentist, Successful Models for Increasing Compliance with Dental Procedures
• Evidence-Based Practices for Patients with ASD/ID
• Practical strategies for tailoring your practice to reach this population

Noon–1:30pm · 1.5 CEU, 20%
Tech Tools That Put Practice Management into Hyperdrive
Paulina Song, MHA
Ever wished there were more hours in a day, or that you could clone yourself? With technology and automation, you can save valuable time while relying on tech tools to deliver high quality and consistent performance. As a fellow AADOM member, I will show you how I curated a suite of products to grow my practice while taking back my time. We will discuss current dental management tech tools on the market, as well as many other software products that you may have never heard of! This course will help you build your own custom “tech stack” so that you, too, can turn your front office into an administration machine! Learning Objectives:

• Learn how to work smarter not harder by automating repetitive and time-consuming tasks
• Discover tech product solutions for everything from HR to marketing, to project management and internal communications
• Hyperdrive your efficiency by building your own “tech stack”
• Learn how to compare various software products to make sure you make the right purchase decision for your practice
• Administrative Tech Product Q&A from Silicon Valley’s industry experts

6:00pm–8:00pm · 2 CEU, Core
Conquering COVID Consequences: Stress, Anxiety and Silver Linings
Gary Zelesky
For almost a year now, COVID has been a part of our lives. Shutdowns, new protocols, cancellations, ongoing changes with schedules and directives, both in the office and in life, have caused dental professionals, patients and the public much stress, anxiety and even depression. Our mental well-being (ours and our patients’) is at stake here and will take its toll on our health – mental health, physical health and our patients’ health. This course will explore a “game plan” to identify, overcome and find the silver lining playbook for our every-day life. Learning Objectives:

• Your physical, mental and emotional health is imperative for those with whom you work and serve – put it all in perspective!
• Making positive choices are essential during times of overwhelming opposition
• Overcome stress by finding the silver linings

6:30pm–8:30pm · 2 CEU, 20%
Rise and Thrive – Find a Practice Within Your Practice (Docs Only)
Melinda Heryford, MBA
Are you experiencing continued schedule changes and seeing loss in production? Is the inconsistency of your schedule affecting your mood and the overall mood at the office? Invest your time to reveal the big opportunities within your practice to schedule more patients and increase your productivity. Discover the magic elements to having consistent and predictable growth. Lead your team to achieve improved outcomes. Learning Objectives:

• Uncover hidden opportunities
• Create consistency and predictability
• Recover the losses in hygiene production

Wednesday February 3, 2021

7:30am–9:00am · 1.5 CEU, Core
Simple Solutions/Complex Problems – Don’t Look at Just Teeth – Look at the Whole Patient
Tim Mickiewicz, DDS Sponsored by True Function Laboratory
Every day, we see advances in all medical specialties from neurology to psychiatry and beyond. We are masters of engineering, physics and infection control. But…are we looking out for our patients when we fail to present comprehensive plans? Do we know our limits? Do we ask “why?”
Aimie… One patient, all of the answers.
We will examine the red flags of a “simple” orthodontic case, one that resulted in several retreats, relapse, psychosocial isolation, chronic physical, mental and fiscal pain. WHY? A bit of tunnel vision, dogma and being human, perhaps. This isn’t about negligent treatment – it’s about Aimie…the person, her story (not the story of Aimie’s teeth). Learning Objectives:

• The potential systems that fall in our collective scope as dentists
• Integration and collaboration with the multitude of medical and dental disciplines
• Taking our profession to an unimagined level

7:30am–9:30am · 2 CEU, Core
Infection Control
Leslie Canham, CDA, RDA, CSP
COVID-19 demands that we review, update, and fine tune our infection control knowledge, skills, and procedures. In this high-energy, memorable course, learn how to update existing infection control practices to meet the dental board and current CDC Guidelines. Learning Objectives:

• Understand how to incorporate the CDC Guidelines in your practice
• Learn how to achieve a culture of infection control and safety compliance though teamwork
• Identify resources for infection control and safety

Noon–1:30pm · 1.5 CEU, Core
IT Security Nightmares
Jonathan Szymanowski, DMD, MMSc
The computer system in your dental office is one of the most anxiety provoking and least understood pieces of equipment. The goal is to present simple steps you can take to build confidence in your IT systems so you can avoid a security nightmare of a major security breach. Learning Objectives:

• HIPAA compliance and security
• Back-up systems, internet gateway security
• Safe and secure email

5:00pm–6:00pm · 1 CEU, Core
Ortho Pearls: Boundaries of Orthodontic Treatment
Peter Worth, DDS
No matter what treatment system you use, keys to orthodontic success by BOTH general dentists and specialists will be discussed. Ideal orthodontic goals will be reviewed. Since each patient presents a unique problem set, these goals may need to be customized. To illustrate this process, several cases will be presented.

6:00pm–8:00pm · 2 CEU, Core
Why We Need to Incorporate Teledentistry in the Dental Practice
Theresa Sheppard, RDA
Healthcare doesn’t look the same as it did a year ago. With the challenges brought upon us during 2020, whether it be COVID-related closures and reopening processes and expenses, staffing availability, patient reluctance and rescheduling challenges, moving forward requires healthcare providers to pivot. Adapting and exploring the “new normal” offers many opportunities to expand your options for patient care. Teledentistry provides another venue in which patients can receive care and can grow the practice without adding operatories. Discussion will include how teledentistry:

• Reduces and streamlines clinical and administrative duties
• Allows for flexibility in scheduling
• Increases compliance for patients who are reluctant to come into the practice

6:30pm–8:30pm · 2 CEU, 20%
Workers’ Comp – RM Best Practices (Docs Only)
Trina Cervantes; TDIC; Jennifer Rivas & Christina Fisher; Sedgwick Sponsored by TDIC
This course will provide an overview of workers’ compensation and when to open a claim. We will take a deeper dive into TDIC’s workers’ compensation process, review workers’ compensation data and discuss techniques you can implement in your practice to reduce your work-related risk. We will also go over what to do when your employee reports to you that they tested positive for COVID-19. Learning Objectives

• Understand workers’ compensation insurance and why you must have it
• Learn how to interact with your employee when they get ill or injured in the dental office
• Implement risk management and best practices techniques to prevent work-related injuries

Thursday February 4, 2021

7:30am–9:00am · 1.5 CEU, Core
The Identification and Management of Vesiculobullous Lesions of the Oral Cavity
Rashidah Wiley, DDS
Receiving a diagnosis of a vesiculobullous disease can greatly alter a patient’s life. As health professionals, we should be able to give a proper diagnosis, and provide education and support for our patients. Vesiculobullous a.k.a. mucocutaneous lesions represent one of the largest group of pathologic diseases. These ulcerative lesions often first present in the oral cavity, so it is important that dental professionals be aware of the signs and symptoms of these disease processes. Learning Objectives

• Identify the clinical presentation of the following disease processes: lichen planus, lichenoid mucositis, benign mucous membrane, pemphigus vulgaris, and erythema multifome
• Discussion of the pathogenesis of the various diseases
• Review the different ways to manage vesiculobullous lesions of the oral cavity

7:30am–9:30am · 2 CEU, Core
California Dental Practice Act
Leslie Canham, CDA, RDA, CSP
Attend this mandatory license renewal course for updates on current laws that affect dentistry. Topics will include scope of practice, violations of the dental practice act and attending regulations, citations, fines, license actions, mandatory reporter obligations, prescription-writing regulations, license renewal requirements, and determining the legal use of utilizing dental auxiliaries. Learning Objectives:

• Understand scope of practice, violations and attending regulations
• Learn about new duties and settings and license renewal requirements
• List required postings for Dental Practices

Noon–1:30pm · 1.5 CEU, 20%
Shake Off Your Scheduling Blues – Make an Easy Comeback
Melinda Heryford, MBA
Would you love a full schedule that stays full? Would you like it to be easier? Learning Objectives:

• Unburden five front office systems – make your job easier
• Experience fewer broken appointments
• Have patients say yes to treatment now

Noon–1:30pm · 1.5 CEU, Core
Do You THINK You’re Compliant? Compliance is More than a Checklist!
Theresa Sheppard, RDA
There are many layers of compliance that a practice needs to follow. Whether it is radiation safety, OSHA, HIPAA, ACA, Infection Control, IPP post-COVID protocols, or Harassment Prevention, written procedures must be updated EVERY time there is a change in your practice or, at least, annually. Learning Objectives:

• How to update your HIPAA manual to include protocols regarding protected health information of your patients (during COVID and beyond)
• How to ensure your WRITTEN radiation safety protocol includes rationale for prescribing x-rays, diagnoses and treatment planning
• What constitutes “a change in your practice?”
• How to perform your own OSHA walkthrough assessment

Noon–2:00pm · 2 CEU, Core
A Fly on the Wall: An In-Depth Behind the Scenes Look at a Successful Relationship Between a Dental Laboratory Technician and Dentist
Miles R. Cone, DMD, CDT, FACP Sponsored by GC America
Lines of communication between the dental laboratory technician and the dentists they work with are frequently marked by antagonism and derision. More so than the damage to the fragile egos of these professionals are the potential untoward negative ramifications to the patients being treated.
This course aims to elucidate the inner workings of an efficacious and amicable collaboration between colleagues endeavoring to promote and maintain the oral health of others. Learning Objectives:

• Review the roadblocks and hurdles that currently exist between the clinician and technician that may hinder the successful treatment of each patient
• Determine the chairside/benchtop communication protocols and current materials available to the ceramist and dental professional that can be utilized in the restoration of fixed, implant, and removable restorative treatment plans that will ensure the highest quality final product at delivery.
• Develop systems of communication between the laboratory and the clinic to facilitate all aspects of final impressions, shade analysis, and treatment planning
• Apply new concepts and techniques with the dental clinic and laboratory

6:00pm–7:30pm · 1.5 CEU, Core
Phantom Tooth Pain
Clifford Chow, DDS
Phantom Tooth Pain has been defined as tooth pain or pain at an extraction site in the absence of any clinical or radiographic pathology. Clinicians face challenges with this condition because of a lack of consensus on diagnosis, etiology and treatment of the condition. The course will cover recognition, taxonomy, diagnosis, etiology, pathophysiology and treatment of Phantom Tooth Pain.

7:30pm–9:00pm · 1.5 CEU, 20%
Why Your Patients Won’t Tell Other People That You Are an Amazing Dentist …And What You Can Do to Change That
William van Dyk, DDS
Do your patients know what great dentistry is? Well, they know what looks good and feels good, but of course there is much more to dentistry than that. Learn specific strategies that you and your team can use to provide such high-quality service that your patients tell their friends and family. Learning Objectives:

• All members of the dental team will understand the importance of quality communication
• The dental team will see the ways that quality can be communicated
• The team will see simple changes that will help patients feel the exceptional quality of the practice

Friday February 5, 2021

7:30am–9am · 1.5 CEU, Core
Case Presentation on a COVID Budget
Bryan Judd, DDS
Now, more than ever, is a time to rethink the way you present treatment options to your patients. How can your daily routine be enhanced to help your practice grow and your patients to be better educated about the state of their dental health and options for treatment? State-of-the-art techniques in the days of COVID can be used to impress your patients using photography and new diagnostic tools. This discussion will share pearls for every dentist, for everyday use! Learning Objectives:

• How to use high quality dental photographs in the new patient exam
• Excel in your photography set up and acuity, especially for marketing and publications
• In-depth case presentations to WOW your patients!

7:45am–9:45am · 2 CEU, 20%
Claims, Compliance and Communication – What’s the Magic Combination?
Christine Taxin Sponsored by CareCredit and Weave
Have you ever wondered why some treatments are no longer paid when you submit to dental insurance for reimbursement? Do you feel overwhelmed by the nuances of the changes to dental plans? Are your patients complaining about services not being covered? It’s easy for dental practices to get swept-away by the myriad of complex billing and compliance issues that are causing so many issues. What are the newest changes? Learning Objectives:

• Learn the changes on the dental claim form
• Understand the need to match the documentation to the codes used for billing
• Legal requirements for dealing with overpayments, write-offs, documentation and more

10:00am–Noon · 2 CEU, Core
Immediate Implants for Enhanced Esthetics – Workflow for Faster, Easier and Better Outcomes
Ash Vasanthan, DDS, MS
Implant dentistry is one of the fastest changing and improving fields of dentistry. With the advent of Cone Beam CT and intra-oral 3D scans and 3D printing, implant dentistry has seen a giant leap in this space. Today, we can plan and place immediate implants with predictable results for much better and smoother patient experiences. Tips, tricks and challenges will be discussed in a case-based learning format. Learning Objectives:

• Learn the workflow which could take the patient from extraction to crown in 3 months
• Understand the science behind an immediate implant
• Clinical factors for successful management of the implant site

Noon–2:00pm · 2 CEU, Core
Creating Predictable Results When “Opportunity” Happens
Mark Malterud, DDS, MAGD Sponsored by Zest Dental Solutions
Stimulate your creativity as we examine how to handle situations, from minor to complex, that develop during routine treatment. Learn how to turn potential failures into successes as we delve into all aspects of patient care from diagnostics to advanced restorative care. Let my 35 years of screw ups and learning from them, help guide you to more successful strategies in patient care. Learning Objectives:

• How new technologies can be incorporated to help problem solve complex situations
• Examine new and old products that can make our lives easier during routine dental treatments
• Leverage the inevitable failures that are associated with problems created by neglect and poor home care
• Develop techniques that help to prevent these unintended consequences

2:00pm–4:00pm · 2 CEU, Core
Carte Blanche: Aesthetic and Functional Foundations for the Complete Denture
Miles R. Cone, DMD, CDT, FACP Sponsored by Zest Dental Solutions
Restorative and prosthetic dentistry is in a state of crisis. Social media, corporate advertising, and even the most reputable dental symposiums all place a heavy emphasis on fixed anterior treatments (i.e., cosmetic dentistry). There is a new wave of clinicians and technicians that are well aware of the necessity for education and training of complete dentures and are pushing the boundaries of contemporary aesthetics with hyper-real removable prosthetics in a bold effort to rekindle the love affair with the original full arch/mouth rehabilitation. Learning Objectives:

• Establish the parameters of complete dentures that are coincident with contemporary fixed prosthetics and how they apply to treatment planning
• Review many of the current shortcomings that exist with all phases of removable complete dentures prosthetics
• Develop a case-specific armamentarium based on aesthetic and functional demands for each patient
• Apply new concepts and techniques to your current patient base