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Date(s) - September 30, 2020
11:30 am - 1:30 pm

Event Details

Webinar: Front Office Study Club

2 CEU, 20% • $20 for SDDS Members or Staff

Join your colleagues who are in the front office position and be part of this year’s FRONT OFFICE STUDY CLUB!

This ZOOM meeting will bring together front office team members to discuss many topics that affect their day to day operation and experience. Whether it’s dental benefits and billings, to the role of the front office administrator within the team, the first and foremost “gate keeper” to the entire dental office, collections and A/R issues, that ‘difficult’ phone call that needs to be made and much, much more – join this robust discussion with your peers. (We have surveyed SDDS member dentists, we have listened to the experts, and we have many, many topics to discuss … or at least START the conversation.)

Our hope is that we have 3 meetings this fall – and hopefully continue next year. And thank you to both Melinda Heryford (this course moderator) and Gayle Suarez (December’s moderator) who will help lead your discussions and provide valuable advice to all attendees.

Melinda Heryford, MBA:

While working in dentistry over the last three decades Melinda understands what it takes to make a dental practice successful. The practice that excels is the one with the most present and clear leadership, specific step-by-step business systems, and a team that holds themselves accountable for executing the specific routines for improved results and growth. Melinda is known as the “Practice Implementer,” in practice development strategies and implementing best business practices in four specific areas: practice systems, empowered people, financial acumen, and satisfied patients.
Melinda brings her business expertise along with years of practical experience to inspire change and transformation. Melinda’s primary focus is building dental teams that produce outstanding results. Her system for developing doctors, employees and managers, is based on acquiring core practice knowledge and building leadership, communication and relationship skills, for Exceptional Performance.
Melinda holds an M.B.A. from the School of Management, University of California, Davis.

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