Last year's course, The Doctor as CEO, provided

100% SATISFACTION!

“This is the class I should have taken 30 years ago!”
- Dr. Jim Musser

“This class inspires me to do the things I ought to do, whether I want to or not!”
- Dr. Bev Kodama

“Everything was explained clearly…
I wish I had taken this class before I opened my practice!”
- Dr. Darryl Azouz

“Very informative and very much worth the money!
- Dr. Cynthia Russell

This 3-session course is a must for every dentist! You'll cover the following:

Session One: SEPTEMBER 26, 2008
Making Meetings Work

• 4 types of meetings/huddles: preparing for patient care, numbers, training, teamwork
• Roles in meetings
• Staff meeting guidelines
• How to Action Plan — Solutions that strengthen the patient experience

New Patient Experience

• Telephone etiquette and the Telephone Communication Slip
• The New Patient Welcome Packet
• Greeting and Escorting the New Patient
• Getting to Know the New Patient
• The dental assistant’s vital role
• The examination
• Treatment presentation
  

Session Two: OCTOBER 10, 2008
NPE Skills Practice (Role-play)

• Telephone Communication Slip
• Getting to know you
• Perfect Payment Arrangements
• Traits
• Guidelines-Exercise and Homework
• Roles-Exercise
• Prep
• Negotiation — Payment arrangements that allow patients to receive
  the treatment they need and want
• Paperwork
• Foolproof Appointment Scheduling
• Scheduling Challenges
• Template for Ideal Scheduling — Scheduling to allow for optimal patient care
  

Session Three: NOVEMBER 21, 2008
Perfect Payment Arrangement Skills Practice

• Review Credit Guidelines homework
• Foolproof Appointment Scheduling Skills Practice
• Handling Cancellation’s, No-Shows & patients who delay treatment
• Remarkable Recare
• Establishing a Recare philosophy
• Establishing Recare protocols
• The 60-minute Recare visit — The must-do’s to balance clinical and administrative tasks
• Establishing Recare goals
• Verbal skills for keeping the Recare schedule full

Instructors:

Virginia Moore and Debbie Castagna’s experience and expertise range from work in private practice to founding their total practice resource company, The Practice Source. The Practice Source provides dental management consultancy and top-quality dental practice management resources. Virginia and Debbie are popular and highly sought-after speakers, and frequently appear on the platforms of some of the largest dental conventions in the country, including the California Dental Association, the Thomas P. Hinman Meeting and the Yankee Dental Congress.

Between them they have more than 30 years of professional management consulting experience, and are members of the prestigious National Speakers Association and Academy of Dental Management Consultants.
They are co-authors of practice management resource guides The Doctor as CEO and The Ultimate Staff. They can be contacted at vmoore@ThePracticeSource.com or dcastagna@ThePracticeSource.com. To learn more please visit their website at www.thepracticesource.com.

$1680 Member Price

(1 doctor & 1 staff • Additional Staff: $225)

5-VOLUME RESOURCE LIBRARY INCLUDED WITH REGISTRATION!

Click here to sign up!